wokebet Privacy Policy

This page describes what we collect when you use wokebet and how we keep that data protected. We at wokebet take your privacy seriously—we collect only the information necessary to operate our platform, verify your identity, process your payments, and comply with local law. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond your own account communications.

Our privacy practices apply to all players accessing wokebet from supported jurisdictions, whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere where our service is lawful. This policy explains what personal data we collect, how we use it, who has access to it, how long we keep it, and what rights you have. We also describe how cookies work on our platform and how to contact us if you have privacy questions or concerns.

Our commitment is transparency: you should always know what data we hold about you, why we hold it, and how we protect it. If you have questions about any aspect of this policy, our support team can clarify your rights and our practices.

What Data We Collect on wokebet

We collect personal data in several categories. First, we collect account information: your name, email address, date of birth, and phone number when you register. Second, we collect identity verification data: a copy of your national ID or passport, proof of address (utility bill or bank statement), and your jurisdiction of residence. Third, we collect payment information: your bank account details, e-wallet identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. Fourth, we collect behavioral data: your login times, game activity, bet history, and account balance changes.

We also collect technical data: your IP address, device type, browser information, and cookies. This technical data helps us detect fraud, prevent unauthorized access, and optimize our platform performance. We do not collect biometric data (fingerprints, facial recognition) unless you voluntarily provide it for enhanced security. We do not collect health or financial information beyond what is necessary to process your deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.

How We Use Your Data on wokebet

We use your personal data for specific, lawful purposes. We use your account information to create and manage your wokebet account, authenticate your login, and communicate with you about your account status. We use your identity verification data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations—this is a legal requirement, not optional. We use your payment information to process deposits and withdrawals, reconcile transactions, and prevent fraud.

We use your behavioral data to calculate your tier status (Bronze, Silver, Gold, Platinum, VIP), determine your weekly cashback eligibility, and track your referral rewards. We use your technical data to secure your account, detect suspicious login attempts, and maintain platform stability. We do not use your data to build marketing profiles, sell to advertisers, or share with third parties for their own purposes. We do not use your data to make automated decisions about your account eligibility—all tier and promotion decisions are based on transparent, published rules.

Account Data

Used to manage your wokebet account, authenticate logins, and send account notifications.

Identity Data

Used to verify your identity and comply with AML/KYC regulations required by law.

Payment Data

Used to process deposits and withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer.

Behavioral Data

Used to calculate tier status, cashback, and referral rewards according to published rules.

Technical Data

Used to secure your account, detect fraud, and maintain platform performance.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only when necessary to operate wokebet. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process transactions—this is essential and unavoidable. Our identity verification partner receives your ID and address documents to verify your jurisdiction and compliance status. Our hosting provider stores our servers and databases, which may be located outside your jurisdiction; your data is encrypted both in transit and at rest.

We may disclose your data if required by law—for example, if a court orders us to provide information, or if we are required to report suspicious activity to financial authorities. We do not sell your data to marketers, data brokers, or other commercial entities. We do not share your data with other gaming platforms or betting operators. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention and Deletion on wokebet

We retain your account data for as long as your wokebet account is active, plus a retention period after closure to comply with legal and financial record-keeping requirements. Typically, we keep account records for seven years after account closure. Your identity verification documents are retained for the same period. Your payment transaction history is retained for at least five years to support audit trails and dispute resolution.

You have the right to request deletion of your personal data, subject to legal and contractual obligations. If you request account closure, we will deactivate your account and mark your data for deletion after the retention period expires. We cannot delete data that is required by law (such as AML/KYC records) or that is necessary to resolve disputes or process outstanding withdrawals. If you have a specific deletion request, contact our support team and we will advise you on what can be deleted and what must be retained.

At wokebet, your privacy is not a feature we add—it is a foundation we build on. We collect only what we need, protect what we collect, and share only when required by law or essential to operate our platform.

Cookies and Tracking Technologies

We use cookies on wokebet to maintain your login session, remember your preferences, and track your activity for security and analytics purposes. Session cookies expire when you close your browser; persistent cookies remain on your device for up to one year. We use both first-party cookies (set by wokebet) and third-party cookies (set by our analytics and payment partners). You can control cookies through your browser settings—disabling cookies may limit your ability to use wokebet fully.

We do not use cookies to track you across other websites or to build profiles for advertising purposes. Our cookies serve only to operate wokebet, secure your account, and understand how players use our platform (e.g., which games are most popular, which payment methods are preferred). If you disable cookies, you may not be able to log in or place bets on wokebet.

Your Rights and Our Obligations

We at wokebet recognize your rights regarding your personal data. You have the right to access your data—you can request a copy of all personal information we hold about you. You have the right to correct inaccurate data—if your name, email, or address is wrong, contact support and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as profiling or automated decision-making (though our tier and cashback systems are transparent and rule-based, not automated).

To exercise any of these rights, contact our support team through your wokebet account dashboard. We will respond to your request within 30 days. If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your local data protection authority. Our commitment is to respond promptly and transparently to all privacy inquiries.

Data Security and Encryption

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and salted—we do not store your password in plain text. Your payment information is encrypted at rest and is never stored on our main servers; it is processed through secure payment gateways operated by DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain access controls so that only authorized staff can view sensitive data. We have incident response procedures in place—if we detect a data breach, we will notify affected users and relevant authorities as required by law. While we undertake to protect your data, no security system is perfect; you are responsible for keeping your login credentials confidential and reporting any suspicious activity immediately.

International Data Transfers

Our servers and data centers may be located outside your jurisdiction. When you use wokebet from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, your data may be transferred to and stored in other countries. We ensure that all international transfers are protected by encryption and contractual safeguards. Our hosting providers are bound by data protection agreements that require them to protect your data to the same standard we do.

By using wokebet, you consent to your data being transferred internationally for the purposes described in this policy. If you do not consent to international data transfer, you should not use our platform.

Policy Updates and Contact Information

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our site and updating the effective date. Your continued use of wokebet after an update constitutes your acceptance of the revised policy. If you have questions about this privacy policy, or if you wish to exercise your privacy rights, contact our support team through your wokebet account dashboard. We are available during standard business hours and will respond to all privacy inquiries within 30 days.

Our services are available only where local law permits. We do not offer our services in any jurisdiction where online wagering is prohibited. Users are responsible for verifying that their access and use of wokebet comply with their own jurisdiction's law and privacy regulations.